Read about the clients that TAC has worked with to provide advice and expertise, to solve their most pressing IT issues. Take a look and find out how well TAC’s unique EaaS services and delivery methodology works in the “real world”, and how TAC can work with you to create solutions to your problems.

Security and HIPAA Compliance

Issue: TAC’s client, a major health-insurance company, frequently conducts security and compliance reviews internally, and external compliance audits are performed. The client wanted an independent determination of how their security and compliance policies and procedures compared with industry peers and best practices. Read more…

Vendor Contract SLAs

Issue: Client was outsourcing their data center operations, and during the negotiation with the selected vendor, the vendor proposed a three-month SLA for any new technology brought into the datacenter. The client thought that this was too long, and had spent considerable time searching research databases and speaking with various analysts to quantify their objections. They received nothing concrete and so turned to TAC. Read more…

Vetting a Project Risk Assessment Methodology

Issue: Our client, a leader in the life sciences equipment industry, was seeking advice on implementing a project risk assessment methodology for their project management office. Read more…

Generating Cost Savings: Multi-Channel Distributed Inventory and Order Management

Issue: The client is a nationally known retail company whose organization was split into three separate sales channels (web, catalog, and retail stores). While each channel shared the same product offering, they operated with separate P&Ls and order management systems. This lead to significant inequities in inventory, saddling the organization with extra costs and unhappy customers. Read more…

Market Assessment: Identifying Vendors to Support the IT Needs of a State’s Public Health-Care Providers

Issue: As a vendor-management group responsible for managing the state procurement schedule, our client wanted to ensure that they were providing the right mix of offerings for the state’s public health-care providers. Read more…

IT Benchmarks: Justifying an Increase in IT Staffing during a Company-wide Hiring Freeze

Issue: A health-care client was having difficulty meeting the increased demand placed upon it by the business while under a prolonged hiring freeze. In addition, the client was now being asked to support departmental applications that had not been supported within IT. The client had recently been benchmarked, but the CIO did not have any confidence in the benchmarks, since the company doing the benchmarking specialized in health-care benchmarking, not IT benchmarking. Read more…

Performance Management: Fostering Better Relationships with Business Units, Establishing KPIs, and Building the Tools to Measure Them

Issue: TAC’s client is a midsized international retailer with primary operations in North America and Europe. The client’s current standard of operational performance management utilized spreadsheets, formalized written operational business plans and bi-weekly status calls to review performance against those plans. Performance against the plans had fallen off significantly during the previous two years, and there was disagreement at the management level on how to get the company back on plan. Read more…

Microsoft License Audit: How to Prepare for an Audit and Protect the Company from Punitive Costs

Issue: Our client was notified that Microsoft was requesting that they work with their VAR on a software asset management review, to be started in five days. The client company had never been through such a review before, and had numerous questions about preparation and legal obligations, but nobody in-house with the needed expertise to answer them. Read more…

Vendor Intelligence: Finding the Viable Options in a Niche Software Space

Issue: TAC’s client, a world-renowned arena with multiple venues to manage, was using two separate systems to book everything from professional and college sports, to graduations, meetings, concerts and more. Since the two systems were not integrated, users of each system lacked real-time information. The problems caused by this lack of real-time information were magnified due to the number of personnel which used these systems, including booking staff, finance, special event staff, sports properties, production staff, and company management. The client was searching for software to effectively manage the various events they were scheduling at various facilities. When they went to identify vendors, they found a lot of information about hotel conference-center software, which did not fit their needs. Read more…

Implementing Workforce Planning: Laying the Foundation Today to Build Tomorrow’s Workforce

Issue: TAC’s client — a Fortune 100 technology company — was looking to kick off a workforce planning initiative. Workforce planning is the HR-type function of ensuring that the workforce you currently have will meet the challenges of tomorrow. The client organization had done some work toward implementing the project, and recognized that workforce planning would be very complex in their enterprise. Read more…

IT Transformation: Meeting Requirements for Innovation, Business Growth, Proper Focus on Support of Current Business Operations, and Cost Containment

Issue: TAC’s client — a large hotel chain — was having difficulty meeting new challenges as a result of “Great Recession” budget and personnel cuts. IT was not aligned with changing business needs and style. New technology challenges had emerged, especially with security, mobility and cloud computing, which required significant change to technology plans and policies. A refocus to better meet internal customer needs with the current, limited resources was required. Read more…

SAP Optimization: Increasing Quality and Productivity While Reducing Cost

Issue: A TAC manufacturing client had run a midsize SAP system for the past 10 years, using four SAP products — CRM, Product Lifecycle Management, Supply Chain Management, and Supplier Relationship Management. The client had a large amount of ABAP code written to work with existing systems and processes, and had numerous problems with previous upgrades of SAP. Read more…

Sales Force Effectiveness Benchmarking: Building an Effective Sales Force by Combining the Strengths of the Client’s Sales Team with Those of an Acquisition

Issue: Perform due diligence and obtain customer insight as to the strengths and weaknesses of the client compared to the company that was to be acquired. Ultimately, this major distributor of animal health products was interested in creating a single enterprise with significantly higher revenues and lower cost of sales. Read more…