TAC The Advisory Council Expertise-as-a-Service Has Arrived
Home Services & Products Events & Workshops Results Our Experts About Us FAQ Contact TAC News

Question: We have a strong team that I'd like to make stronger. How do I instill more leadership qualities and skills into my team?

Our advice: Establish a leadership-development program for a set of your people. It can be as simple or as comprehensive as you wish. Overall, follow this seven-step process:

  1. Set your real objective;

  2. Seek counsel from a leadership subject-matter expert;

  3. Determine the target audience;
  4. Design and build the leadership program;

  5. Get buy-in from your manager and peers;

  6. Define success; and

  7. Launch the program and stay the course.

A simple version of a leadership program can be a reading program in which the group reads and discusses selected books on leadership and related topics. The participants take turns facilitating the discussion, and meet every four to six weeks. These meetings are made part of their schedule and attendance is required. Occasionally, a guest speaker might be invited.

On the other end of the spectrum is the comprehensive version, which includes reading books, facilitating leadership topics, and having dialogues with guest speakers, both internal and external. The overall objective of such a program is to help the participants discover their personal leadership styles. There's no silver bullet, given that there are more than 60 elements that make up one's style. Fundamentals include knowing who you are, what you're good at, and what you really believe in, e.g., your personal values. Such a program requires a three-day off-site session to set the learning environment, establish the ground rules and practices, and develop the trust needed for a safe learning environment in which to take risks and learn from each other in an open way. Then, every six to eight weeks, a one- or two-day meeting should be held offsite over a period of 18 months.

One critical success factor for your program, be it simple or comprehensive, is your continuous, active support. If it's perceived as the program du jour, it will fail. It requires your time, patience, and consistency. Not every person will progress at the same rate. Measuring progress is up to you and to each individual. Learning should be viewed as a collaborative effort and not a competitive one. If you have a good team already, it will get stronger as they learn how to lead together.

-- Bart Bolton


  • What does a CIO have to do to establish a leadership-development program for the IT organization?


  • How do I develop a information-technology plan when the company itself doesn't have a strategic plan?


  • What are the most productive tasks an IT leader can focus on?


  • After three years of downsizing and cost cutting, how do I motivate my management team and build a high-performance organization?


  • As the economy turns around, what IT skills will be most in demand this year?


  • How should we manage change in our IT infrastructure to minimize risk?


  • Several weeks ago, you wrote about when a project-management office makes business sense. What is the appropriate design for a PMO?


  • The economy seems to be picking up. Looking ahead, how do I retain good IT people in the face of an improving IT market while my budget remains under pressure?


  • What IT skills will be most in demand this year?


  • How do I objectively evaluate the readiness of my organization to support emerging business requirements?


  • What cultural and people factors are important to consider when building IT capabilities to support manufacturing factory and retail operations in China?


  • How could the Project Management Institute help us effectively manage real-life IT projects to ensure success?


  • How do we make our communications proactive, rather than only getting to them when there's a crisis?


  • What are the critical success factors to achieve and maintain strategic alignment?


  • How can we develop an enterprise architecture across disparate business units?


  • How can I develop a long-term information-technology plan when my company doesn't have a strategic plan?


  • What attributes and features should we consider when selecting IT asset-management software?


  • As an overworked IT manager, what can I do to reduce my workload while maintaining high availability and good security?


  • We're under management pressure to outsource application development and to cut staff, but I'd rather get more value from our existing staff, who know our business. How can I broaden their skills?


  • As business picks up, what should I do to rebuild my organization, tactical plan, and internal-management processes?


  • We have a strong team that I'd like to make stronger. How do I instill more leadership qualities and skills into my team?


  • What organizational structure would be most effective for information-security governance?


  • How can we achieve effective process ownership within our IT organization?


  • What organizational, people, and process issues should we consider when setting up a telecommuting program?


  • We've cut staff so much in the last four years that I'm wondering if I can afford (from a work perspective) to take vacation this summer. What can I do to reduce the chance of something unraveling catastrophically while I'm away?


  • A few weeks ago, writing about creating a vision statement, you said "seek expert facilitation to reach a vision supported by all." Where can we get this expertise?


  • We know that we could save money by consolidating servers currently scattered across business units. How should we address the political issues around getting the business units to give up their servers?


  • What level of IT spending is appropriate for a midsize to large financial organization?


  • How should we assess our IT organizational structure and processes?


  • How can we retain good IT people in the face of an improving IT job market?


  • How should we determine the appropriate network-support staffing level for a 10,000-node network?


  • What strategies are most successful in a "political" organization?


  • How can one reduce behaviors that are wasteful of IT resources?


  • How can we raise the IT knowledge of non-IT employees?


  • I'd like to establish a management mentoring program within my organization. How should I start?


  • How should we deal with the cultural and skill-set changes needed when moving from mainframe-based applications to client/server and Web-based applications?


  • We're considering setting up our own IT-abuse investigations group. What issues should we consider in making this decision?


  • How should we assess and set priorities for our IT project portfolio?


  • What features should we consider when selecting portfolio-management dashboard software?


  • How do we minimize the negative impact of project cancellations on IT staff morale?


  • After three years in my current CIO position, I still find myself out of the loop when it comes to strategic business decisions. What can I do about this?


  • Many large companies have a project management office responsible for portfolio and program management. When does a PMO make business sense?


  • After the extended economic downturn, we need to create a new vision for the organization. How do we do that?


  • What technical and security issues should we consider when setting up a telecommuting program?


  • How do we change IT from reactive to proactive in a change-resistant corporate culture?


  • How can the CIO shift the IT organization's mindset from service delivery to value creation?


  • What criteria should be included in the due-diligence assessment of IT at an acquisition candidate?


  • How do I establish my credibility with the CEO, chief operating officer, and CFO?


  • How do I motivate my technical staff to cooperate with staff from our offshore outsourcing vendor?




  • ©2002-2010 The Advisory Council Inc. All rights reserved. Privacy Policy & Guidelines | Terms & Conditions