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Through this new offering, results are standardized and easy
to understand. It allows a client to get performance metrics
from our database, which contains information from more than
six hundred clients across twenty industries. The benchmark
report provides metrics regarding such focus areas as hardware,
software, sourcing and personnel associated with each functional
area of an IT organization. This gives clients the ability to
answer questions such as:
- How do we quickly get an effective and efficient baseline
set of metrics to help us in our assessment of an IT investment
and/or expense reduction?
- What is the industry baseline that we can use for continuous
measurement and improvement processes?
- What data can help us understand if our budget cuts are hurting
our organization’s performance?
- What areas should we continue to invest in?
Our offering can quickly give clients the results necessary
to help answer these questions and many more — at a fraction
of the price of traditional IT benchmarking services. Through our offering,
clients can now quickly obtain industry baseline benchmarks
from similar organizations and industries in order to better
understand how their investments may impact their organization,
and where key changes may need to be made in order to improve
overall efficiencies and be more responsive to their customers.
Description
This service offering provides a fast, cost efficient, quality
benchmark report that supports our client’s IT investment
and budget needs. The offering provides consistent results and
formats from client to client and from benchmark to benchmark.
Through our state of the art analysis system, we build statistical
results that include selected peer organizations and produce
final reports and charts.
Deliverables
Standard
TAC’s Benchmark Lite service provides a written benchmark
report that is presented through easily understood charts and
graphs. The benchmark report provides the client with a choice
of any twenty metrics, selected from our current list of operational
metrics, across up to three modules or functions (help desk,
mainframes, midrange servers, data networking, voice networking,
application development, application support, end user and business
unit satisfaction). There is no data collection required, as
Benchmark Lite is an analysis of industry benchmark data contained
in our database, and not a comparative analysis of the client
against the database. As such the report can usually be delivered
in three business days.
The written report contains metrics pertaining to the client’s
selected industry’s top quartile and bottom quartile as well
as our total database average.
Optional
If the client can provide workload and complexity input using
our existing data collection techniques, then we will also provide
a customized workload and complexity peer group along with top
and bottom quartiles for the client’ selected industry
peers. This enhanced set of comparisons provides valuable insight
into the workload and complexity driving the performance of
the IT organization.
Target Audience
CIO (primary), CEO, CFO
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