Our affordable, fixed-price IT Service Management Rapid Review
Assessment provides an assessment and evaluation of the help
desk/service desk and the effectiveness of the service management
process. We look at the linkage between incoming calls and the
information loop that follows as it relates to reliability and
stability of all IT hardware products.
The analysis and data can be used immediately to pin-point operational
problems, evaluate compliance with vendor and help desk service
level agreements (SLAs), and reveal differences between deployed
products.
Description
The IT Service Management Rapid Review Assessment provides a
fast and efficient assessment and evaluation of the current
IT hardware maintenance environment that cover the following:
- An assessment and evaluation of the current IT service management
environment, and monitoring process capabilities
- A gap analysis comparing your IT service management process
and cost control practices/processes to best practices
- Recommendations for improvement
Our Experts have experience in working with both large and small
enterprises to achieve the maximum benefits of their IT organization.
We have assisted our clients in developing service management
practices and processes as well as in the implementation of
the those newly developed practices and process. Our team also
has experience in performing service management benchmarks for
cost comparative purposes.
We team with our clients to develop the assessment based on
their goals and business requirements, and educate their team
in the process. We believe that this is important so our clients
can take ownership for the recommendations, and are capable
of making continual adjustments to the recommendations as changing
business needs demand.
Deliverables
Standard
This service offering delivers the following:
- An assessment and evaluation of the current IT service management
environment and its related supporting practices/processes
- A gap analysis comparing the IT service management practices/processes
to best practices
- Recommendations for improvement
Our Experts will deliver a summary report that includes the
above deliverables, and present the findings to our client’s
management.
Work effort may be conducted on-site or off-site as follows:
- TAC will work with designated client IT staff to gather the
information for review.
- Work effort is limited to two days for data gathering, one
day for analysis, and one day for an interactive presentation
of findings and recommendations.
- TAC assumes client has a readily available application inventory,
and will send to TAC within two business days upon request.
- We also assume that selected IT and user staff are available
for completing our assessment and for interviews.
- TAC will present findings and recommendations within seven
business days after receipt of all information from the client,
and will present to senior management of the client’s
choosing.
Optional
In addition to the deliverables listed above, we can assist
clients in a more detailed full service management assessment
and help implement the approved initiatives.
Target Audience
CIO, COO, CEO, CFO
IT executives and senior management who are responsible for
service management and service support across the enterprise.
About TAC (The Advisory Council)
Celebrating its tenth anniversary, TAC (The Advisory Council) brings its unique Expertise-as-a-Service® (EaaS™), the next logical step in the XaaS revolution, to the enterprise. The EaaS solution-delivery model gives clients access to TAC’s wide array of services, tools and workshops designed to help CIOs and IT managers reduce costs, improve productivity, and increase IT’s stature in the boardroom. EaaS leverages TAC’s Expert Network, consisting of hundreds of Experts, covering the full range of IT and related business subjects. TAC clients include Fortune 1000 and midsize companies, governments, health-care and educational institutions.
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