Share and Compare
IT managers understand the importance of reliability, but have
lacked metrics to support decisions based upon reliability.
Most IT organizations are too small to have a wide enough scope
of internal reporting to be useful on a broad scale. Large companies
may be capturing data on a larger set of repair problems on
their own, but this information is frequently buried in multiple
disparate systems with no common descriptions. The result is
general blindness on equipment reliability.
Effective and efficient hardware reliability benchmarking is
now available as a service from The Advisory Council. Users
of IT equipment in all areas are invited to submit their repair
history anonymously, and compare their experience to other users
in a benchmark format covering comparisons between equipment
category, equipment type, manufacturers, specific models, model
series, and parts.
The results of focusing on reliability have positive effects
throughout IT. Repairs, even when covered by warranty, are inconvenient
at best and always carry hidden costs. Service to users is improved.
Managers can target problematic products for replacement, and
extend the useful life of stable products confidently. Service Level
Agreements and post-warranty break-fix can be evaluated and
bid based on the repair needs of the equipment, instead of the
profit needs of the vendor. Finally, by focusing on reliability
as a core value for your organization, the entire vendor community
will react by manufacturing more reliable products and more
rational service plans.
Engaging with TAC for a TekTrakker® benchmark is an off-line
service with no requirements to standardize data or modify existing
CIO, IT infrastructure & operations managers, IT purchasing